EXCHANGES AND RETURNS

EXCHANGE POLICY

• The exchange period is 30 calendar days from the date of purchase; for online purchases, it applies from the moment you received the product.

• The product must be in excellent condition and unused.

• The cost of freight is borne by the customer.

• Once the product is received, the new delivery time will be (3) to (7) business days depending on product availability.

• Purchases made through limited stock and promotions are non-refundable.

• Exchanges are valid only for the price paid. To qualify for an exchange, the product must be of equal or greater value than the price paid. Exchanges for products of lesser value are not permitted. If the product is of greater value, the customer must pay the difference.

Note: The product's durability depends on proper use and care.

MONEY REFUND POLICY

• There is grounds for a refund when the item cannot be repaired, as well as when, under a repeated warranty, the repair of defects is requested.

• The right of withdrawal applies to online purchases only, not to in-store purchases. You may request a refund within 5 business days of receiving the product.

• When the purchased product is not available.

• The refund will be made to the same payment method used in the purchase or by mutual agreement with the customer.