TERMS AND CONDITIONS

WARRANTY POLICY.

- The product damage must be due to zippers and seams.

- Warranty validity: 60 CALENDAR DAYS (The warranty begins from the date of purchase, as determined by the invoice date).

-Sales guarantees through our online store only apply if the order is sent and reported to WhatsApp +57 3232232703 as soon as possible.

- Product in optimal hygienic condition.

None of the above will apply if improper use of the product is evident. Vursse will have the right to repair, replace, or, failing that, void the product warranty, following regulations established by the Superintendency of Industry and Commerce under the following conditions:

EXCLUSIONARY

• Scratches, scrapes, breakage of materials, as well as parts that make up the bag such as straps, flaps, zippers and hardware and other accessories of the bag caused by misuse of the product.

• Changes in color, tone and textures that are natural to the material of the bag.

• Folds or roughness caused by bending of the product.

• Products that have already been handled by leather workshops or other third parties, as well as damage caused by improper repairs and cleaning.

-The costs generated by shipping and handling the product must be assumed by the customer.

SHIPPING AND LOGISTICS POLICY

Remember that we will ship your order to the address you enter at checkout. Once we generate the shipping label, we won't be able to make changes to that address, so please make sure it's spelled correctly 💛

Our delivery times range from 3 to 7 business days, starting from payment confirmation. Please note that they may vary slightly depending on your location, weather, or road conditions. We do everything we can to get your order to you as quickly as possible! 🤗

• If payment is confirmed on a Saturday, Sunday, or public holiday, the delivery time starts from the next business day.

• Deliveries are not made at a set or exact time.

• If you have any questions about the delivery of your product, you can contact our customer service line at 323 2232703 (Monday to Friday, 9:30 am to 6:00 pm) or via email at vurssecolombia@gmail.com

Delivery times within the city of Bogotá will be two (2) business days once you receive the tracking notification. The shipping cost for Bogotá is $10,000.

• Shipping costs depend on location.

EXCHANGE POLICY

• The exchange period is 30 calendar days from the date of purchase; for online purchases, it applies from the moment you received the product.

• The product must be in excellent condition and unused.

• The cost of freight is borne by the customer.

• Once the product is received, the new delivery time will be (3) to (7) business days depending on product availability.

• Purchases made through limited stock and promotions are non-refundable.

• Exchanges are valid only for the price paid. To qualify for an exchange, the product must be of equal or greater value than the price paid. Exchanges for products of lesser value are not permitted. If the product is of greater value, the customer must pay the difference.

Note: The product's durability depends on proper use and care.

MONEY REFUND POLICY

• There is grounds for a refund when the item cannot be repaired, as well as when, under a repeated warranty, the repair of defects is requested.

• The right of withdrawal applies to online purchases only, not to in-store purchases. You may request a refund within 5 business days of receiving the product.

• When the purchased product is not available.

• The refund will be made to the same payment method used in the purchase or by mutual agreement with the customer.

PERSONAL DATA POLICY

The aim is to guarantee the confidentiality of information and the security of its treatment to all clients, suppliers, employees and third parties from whom LE VURSSE has legally obtained information and personal data in accordance with the guidelines established by the law regulating the right to Habeas Data.

This policy applies to the protection of personal data and to all databases and/or files containing personal data that are processed by those who LE VURSSE. Likewise, all officials who have access to the company's databases will be required to comply with the law and this policy.

This policy is mandatory and must be strictly adhered to by LE VURSSE in the development of its corporate purpose and its relationships with third parties, including clients, employees, suppliers, creditors, strategic partners, subsidiaries, and affiliates, for administrative, commercial, promotional, informational, marketing, and sales purposes. It also applies to offering all types of commercial services and conducting promotional, marketing, and advertising campaigns.

LE VURSSE may perform the following actions: obtain, store, compile, exchange, update, collect, process, reproduce and/or dispose of the data or information, partial or total, of those owners who grant it the due authorization in the terms required by law and in the formats that it deems appropriate for each case.

To classify, order, and separate the information provided by the data subject.

Conduct investigations, compare, verify and validate the data obtained in due form with credit risk centers with which commercial relationships exist.

Extend the information obtained under the terms of the Law to the companies with which it contracts the services of capture, storage and management of its databases, subject to obtaining the necessary authorizations in this regard.

Transferring partial or total data or information to its subsidiaries, businesses, companies and/or affiliated entities and strategic partners.

Evaluate service quality and conduct market research on consumer habits and statistical analysis for internal use.

Update employee information so that the employment relationship develops properly, such as payroll payments, affiliations, and occupational health and safety activities.

Sharing employee information with different entities when the employee requests it.

Rights that all holders of personal data have against the company

Any process involving the processing by any area of ​​the company of personal data of clients, suppliers, employees and in general any third party with whom LE VURSSE maintains commercial and employment relationships must take into account and expressly and previously inform the data subject, by any means by which a record of compliance can be kept, of the rights that they have.

PROCEDURE FOR PROCESSING COMPLAINTS: Any request, petition, complaint, or claim (PQR) submitted to LE VURSSE by any data subject or their successors regarding the handling and processing of their information will be resolved in accordance with the applicable law and will be processed under the following rules: The petition or claim must be submitted in writing or through any other means defined in this policy for this purpose, addressed to LE VURSSE, and must include the data subject's identification, a description of the facts giving rise to the claim, the address or means by which they wish to receive a response, and, if applicable, any supporting documents. If the claim is incomplete, the interested party will be required to correct the deficiencies within five (5) days of receiving the claim. If the required information is not submitted within two (2) months of the date of the request, it will be understood that they have withdrawn the claim or petition. The maximum time to address the claim will be fifteen (15) business days, starting from the day after the date of receipt. If it is not possible to address the claim within this period, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the initial period.

1. PROCEDURE FOR PROCESSING INQUIRIES: LE VURSSE's Personal Data Protection Policy and the basic rights that data subjects have in relation to it can be consulted through the following means:

• On the website https://levursse.com/

The Personal Data Protection Policy for Data Subjects will be in effect from October 17, 2012. The databases managed by LE VURSSE will be maintained while it carries out its corporate purpose and as long as necessary to ensure compliance with legal, labor and accounting obligations.

The databases in which personal data will be recorded will remain valid for as long as the information is maintained and used for the purposes described in this policy. Once those purposes have been fulfilled, and provided there is no legal or contractual obligation to retain your information, the data will be deleted from our databases.

Any changes that affect the content of the authorization will be communicated in a timely manner to the data subjects through the usual means of contact.